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Island Health to Use Interactive Calls to Manage Relief Staff Scheduling

August 21, 2017
June 1, 2015
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Island Health to Launch Integrated Vocantas CallAssure™ and Kronos ESP™ Scheduling Solution          

 

Ottawa,  Ontario - June 1, 2015 - Island Health, one of six health  authorities serving 765 000 people on Vancouver Island and parts of mainland  British Columbia with over 18 000 staff offering a variety of services,  recently selected Vocantas to integrate with their existing scheduling system, Kronos’  Workforce ESP. Kronos provides innovative workforce  management solutions to businesses across the globe, and has developed powerful  staff scheduling software for the health care industry. The integrated Vocantas and Kronos solution enables  Island Health to automate their relief staff scheduling processes almost  entirely, maximizing connectivity with staff members, filling more vacant  shifts more quickly, and reducing costs.

Island Health chose  to procure an automated, interactive voice solution to connect with staff in  order to streamline communications and reduce costs associated with tying up  valuable time to make individual phone calls. The automated calls are quick and intelligent, asking staff to confirm their acceptance of full and partial  shifts and updating all information in a secure portal. Staff members can select  their preferred mode of contact, whether it is mobile phone, SMS, or email, in  a secure web portal. The system recommends shift award based on collective  bargaining agreements and Island Health’s business rules using preconfigured  criteria embedded in Kronos’ Workforce ESP.

“We are pleased to work  with Kronos to provide intelligent staff communication to Island Health,” said  Gary T. Hannah, CEO for Vocantas. “This powerful solution will contribute  significantly to increasing operational efficiency and decreasing operational  costs at Island Health. We are excited to share this solution with other Kronos Workforce ESP customers looking to streamline and automate their scheduling  processes.”

“Our partnership with Vocantas enables Vancouver Island Health to extend Workforce ESP’s automated  scheduling capabilities with the ability to quickly fill shifts that become  available after a schedule is created,” said Spiros Paleologos, Kronos Canada’s  Vice President and General Manager. “It is our pleasure to work with Vocantas  so that healthcare institutions can take advantage of an automated solution  that supports compliance with collective bargaining agreements.”

“Island Health is committed to the delivery of outstanding patient and client care. The combined Vocantas and Kronos technology we are deploying will play a critical role going forward in raising the level of care we can deliver as we eliminate delays in filling shifts,” said Shawn Robinson, Director Staff Scheduling, Vancouver Island Health Authority. “Now, calls to staff will be automated and performed concurrently,  allowing us to connect with large pools of staff in just seconds. In the past, we manually called staff in a sequential format to try to fill relief shifts. The efficiencies created by this combined technology will ensure facilities have the right staff at the right time to deliver the outstanding care we are committed to.”

Visit Vocantas and Kronos at eHealth in Toronto, booth 823, May 31 to June 3, to learn more about this powerful combined staffing platform.

About  Kronos Incorporated 

Kronos is the global  leader in delivering workforce management solutions in the cloud. Tens of  thousands of organizations in more than 100 countries — including more than  half of the Fortune 1000®— use Kronos to control labour costs, minimize  compliance risk, and improve workforce productivity.  Learn more about Kronos industry-specific  time and attendance, scheduling, absence management, HR and payroll, hiring,  and labor analytics applications at www.kronos.ca.  Kronos: Workforce Innovation That Works™.

Contact  Kronos
Nicole Filiatrault
Director, Marketing  and Business Development
416.402.3927
Nicole.Filiatrault@kronos.com

About  Vocantas Inc.          

Vocantas develops hosted and premise-based multi-modal communications solutions, including interactive voice, text and email, using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations in the higher education, utilities, healthcare and customer service environments improve outreach and engagement while reducing operating costs. Visit vocantas.com for a free interactive demo of Vocantas solutions that intelligently respond to your customers.

Media Queries

Keri Fraser
VP Marketing and Business Development
613.271.8853 just say “Keri”  
Keri.fraser@vocantas.com

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