Public Utilities

Articles

Vocantas Presents Utilities OnCall 3.1™ at the OHUG Customer Conference: Fine Wine on a Beer Budget

Harris NorthStar™ adds to its suite of high-end add-on products with Vocantas’ Utilities OnCall to intelligently automate the customer service experience

Vocantas Presents Utilities OnCall 3.1™ at the OHUG Customer Conference: Fine Wine on a Beer Budget

Harris NorthStar™ adds to its suite of high-end add-on products with Vocantas’ Utilities OnCall to intelligently automate the customer service experience

Jamaica’s National Water Commission Selects Utilities OnCall™ to Handle Inbound and Outbound Customer Communication

Vocantas’ Presence in the Caribbean Continues to Expand

Jamaica’s National Water Commission Selects Utilities OnCall™ to Handle Inbound and Outbound Customer Communication

Vocantas’ Presence in the Caribbean Continues to Expand

Vocantas Announces New Utilities OnCall™ 3.2, Promising More Intelligent Conversations with Customers and Greater Flexibility for Utilities

Quality conversations between your customers and your IVR with more flexible options save you money.

Vocantas Announces New Utilities OnCall™ 3.2, Promising More Intelligent Conversations with Customers and Greater Flexibility for Utilities

Quality conversations between your customers and your IVR with more flexible options save you money.

City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Butler County Drastically Reduces Call Traffic with IVR

With more than 40,000 customers, the customer contact center needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it with help from Vocantas.

Utilities OnCall Product Sheet

Utilities OnCall Product Sheet

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.