IVR (Interactive Voice Response)

Articles

Champlain LHIN Patient Satisfaction Survey Case Study

Vocantas deployed a 3-week long interactive phone survey on behalf of the LHIN in February 2011.

Champlain LHIN Patient Satisfaction Survey Case Study

Vocantas deployed a 3-week long interactive phone survey on behalf of the LHIN in February 2011.

Champlain CCAC - IVR Post Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Champlain CCAC - IVR Post Discharge Calls

The Champlain CCAC implemented Vocantas’ solution CallAssure™ to contact all discharged patients and ask them about the services they received through the CCAC.

Interior Health Automates Relief Staff Scheduling Using Vocantas Automated Shift Callout

Vocantas CallAssure™ Auto Shift Callout (ASC) successfully automates short call staffing process

Interior Health Automates Relief Staff Scheduling Using Vocantas Automated Shift Callout

Vocantas CallAssure™ Auto Shift Callout (ASC) successfully automates short call staffing process

Students at University of Guelph Provide Valuable Feedback to the Administration through Interactive Voice Response

Vocantas’ Scaller™ asks students to identify areas of need to connect students with existing programs and services at UGuelph

Students at University of Guelph Provide Valuable Feedback to the Administration through Interactive Voice Response

Vocantas’ Scaller™ asks students to identify areas of need to connect students with existing programs and services at UGuelph

IVR Library

The world of interactive voice comes with all sorts of special terminology and acronyms that may be intimidating to the uninitiated.

IVR Library

The world of interactive voice comes with all sorts of special terminology and acronyms that may be intimidating to the uninitiated.

IVR: What’s in it for me?

Communication is KING in our new world of endless texts, emails, tweets and posts. In fact I bet you can’t remember how you got through a day before your phone was permanently attached to your hip. We seem to be reaching...

IVR: What’s in it for me?

Communication is KING in our new world of endless texts, emails, tweets and posts. In fact I bet you can’t remember how you got through a day before your phone was permanently attached to your hip. We seem to be reaching...

IVR: What’s the Fuss?

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to using an IVR to book a flight, make an appointment for an x-ray, check their bank balance, submit an insurance claim, and much more.

IVR: What’s the Fuss?

Responding to customers quickly has never been easier with the latest interactive voice response solutions. Customers are now accustomed to using an IVR to book a flight, make an appointment for an x-ray, check their bank balance, submit an insurance claim, and much more.

When Automated Speech Became Fancy

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

When Automated Speech Became Fancy

We no longer expect when we dial someone’s phone to get a live voice. We anticipate automated voice at the self-serve check out at the grocery store, auto attendants, at our banks, utilities, airlines, schools, offices, hospitals, voicemail, and more.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact.

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

Millennials: "Help Me Help Myself"

As millennials enter the workforce and begin to claim their lion’s share of purchasing power, it becomes more and more important to offer them the customer service they expect

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

The Best Policy: Make Honesty Easy for Telephone Survey Respondents

If you want to get a high response rate for a healthcare survey – whether for patient satisfaction, appointment follow up, or even a research study – you can still do no better than telephone.

Vocantas Announces Exclusive Alliance with Kronos Incorporated

A new exclusive alliance with Kronos offers integration to enhance interactive workforce communication.

Vocantas Announces Exclusive Alliance with Kronos Incorporated

A new exclusive alliance with Kronos offers integration to enhance interactive workforce communication.

St. Clair College uses Vocantas Student Outreach to Improve Retention

Interactive student engagement software Scaller™ connects students to existing services within St. Clair College, improving student retention.

St. Clair College uses Vocantas Student Outreach to Improve Retention

Interactive student engagement software Scaller™ connects students to existing services within St. Clair College, improving student retention.

Scaller Product Sheet

Read more about how Scaller can benefit your student engagement and retention program.

Scaller Product Sheet

Read more about how Scaller can benefit your student engagement and retention program.

City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

City of Murfreesboro Benefits from Intelligent IVR

The Value of Intelligent IVR is Concrete, Not Conjecture High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line. When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Utilities OnCall Product Sheet

Utilities OnCall Product Sheet

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Utilities OnCall IVR Success Story: Mountaineer Gas Company

With a high volume of calls, Mountaineer needed a solution that would reduce the number of calls that required personal interaction. Vocantas helped them achieve this in a big way with Utilities OnCall Interactive Voice solution for public utilities.

Research on Vocantas Chronic Disease Management IVR

Research presented at the Anticoagulation forum in Boston highlights the benefit of using Vocantas' Chronic Disease Management interactive voice software.

Research on Vocantas Chronic Disease Management IVR

Research presented at the Anticoagulation forum in Boston highlights the benefit of using Vocantas' Chronic Disease Management interactive voice software.

Emergency Notification Product Sheet

Be prepared to react to any emergency 24/7.

Emergency Notification Product Sheet

Be prepared to react to any emergency 24/7.

Absence Reporting Product Sheet

Vocantas’ Absence Reporting module allows employees to call in to or text a centralized number to register an absence or that they will be late.

Absence Reporting Product Sheet

Vocantas’ Absence Reporting module allows employees to call in to or text a centralized number to register an absence or that they will be late.

Post Discharge Follow Up Product Sheet

Patient safety can be improved with consistent, reliable follow up.

Post Discharge Follow Up Product Sheet

Patient safety can be improved with consistent, reliable follow up.