Powerful Integrated Voice
Utilities OnCall is an IVR solution that reduces ongoing customer service costs

Improved Service Levels, Lower Operating Costs

Utilities OnCall™ is an IVR solution for utilities that reduces ongoing customer service costs, while increasing customer satisfaction and your revenue. Utilities OnCall automates routine customer service requests, making skilled resources more readily available to handle complex customer-centric issues or projects.

In today's environment, utility companies need to maximize operational efficiency to keep ahead of the competition.Utilities OnCall IVR will improve your business operations, consumer confidence and company image.

 

NOW AVAILABLE - Utilities OnCall 3.2

Check out the new features available in Utilities OnCall 3.2. Highlights include phone number recognition, allowing callers to start accessing their account immediately, and configurable account menus. More information is available here.

 

Customer Case Study

The Value of Intelligent IVR is Concrete, Not Conjecture
High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line

When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Read the full case study.

 

Utilities OnCall offers a PCI CompliantSolution

Let us take on the monitoring and hosting of your solution at our secure facility.
Utilities OnCall offers PCI Compliancethrough our hosted solution. Ensure that every credit card transaction is safe and secure with our fully PCI compliant solution.

 

Hosted or Premise-Based Solutions Available

All required components of the full solution will be provided by Vocantas, including all hardware and software. The solution can be hostedand is then PCI compliantORthe solution can be premise-based and procured either as a capital purchase or as a monthly service (Software as a Service, Saas), allowing any budget to include Utilities OnCall.

 

Streamline Customer Services and Increase Customer Satisfaction

Vocantas offers various cost-effective approaches to delivering a higher level of service.

Improve Customer Service Operations:By offering comprehensive 24-hour, anytime/anywhere interaction with the Utilities OnCall IVR, your customer service operations will improve. The burden on field service and inbound customer service agents is reduced by 24/7 customer access to automated meter reading, bill payments and outage notifications.Utilities OnCall IVR has sophisticated speech recognition capability that allows customers to use their voice for system interaction and account access.

Accounts Receivable IVR Solution:Automateroutine and onerous tasks like overdue account notification and collections calls. Over two-thirds of customers access automated systems for information about their accounts. The IVR solution for utilities will minimize customer support spikes with brief and efficient customer notifications. Use the outbound calling to deliver overdue notices and reduce accounts receivables with IVR.

Customer Satisfaction: Utilities OnCall IVR allows you to monitor and measure customer satisfaction with automated IVR surveys. Conduct customer surveys to gather feedback for benchmarking or reporting purposes. Track issues and monitor trends in advance of an escalated concern.

 

DISASTER / PANDEMIC PLANNING: Is your facility prepared for a natural disaster or pandemic emergency? Do you have a strategy to maintain operations and notify your staff with instructions? Find out how Vocantas can help with a custom IVR solution >


Learn more about the benefits of Utilities OnCall IVR >


Utilities OnCall Feature Sheet >