Powerful Integrated Voice
Custom

Custom IVR Solutions to Meet Your Unique Needs

Your organization can realize a prompt return on its investment by utilizing the extensive experience the Vocantas team has in developing IVR solutions for a wide range of business problems. The team brings a sound knowledge of product development skills balanced with rigorous project management processes to a number of verticals including healthcare, education, utilities and customer service. Our solutions work with your existing PBX system; Mitel, Avaya, Cisco, and many more.

Auto Attendant

A speech enabled phone directory for up to 10,000 users. Allows callers to call in and ask for either first/last name combination of employees or units, departments, or groups within the organization. The IVR solution compensates for grammatical and pronunciation errors. All features and business rules are controlled by an easy-to-use web interface.

Broadcast Messaging

IVR solution provides sponsored ads to the caller as well as pre-recorded audio files. All prompts are configurable. For use in marketing and political campaigns.

Card Activation

The client is prompted for a reference number which is passed and verified. The IVR requests a PIN from the client and then activates the card and records the transaction.

Collection Agency

An inbound and outbound IVR system that allows customers of the loan program to make inquiries about their loans and associated policies. Customers have access to their own account balances and payment histories. Outbound IVR feature can be used to call out to customers with overdue accounts.

Emergency Notification

Outbound hosted application for national organization. System generates outbound calls from employee database in the event of a critical incident. System can be updated and activated at any time through an easy-to-use web interface by the customer.

Predictive Dialer

Agents log into the IVR system and a ratio of calls are sent out. Based on live connections agents are then linked to the calls to qualify the respondent.

Phone Call Tracking /Recording and Debit/Credit System

IVR solution that allows users to make outbound calls. The system requests the user to enter a PIN to begin the calling process. If the PIN is valid and has active credits associated with it, the customer will be prompted for a phone number, if the call is on the allowed list the call proceeds. The call will last until terminated or when the credit has been exhausted. The call is recorded in its entirety and keywords can be flagged for follow up.

Surveys

Hosted IVR solution dials out to clients with set of customer defined questions. IVR records the callers response (option of speech recognition or touch tone entry) and populates the database with this information. Customer receives reports with data amalgamated through an easy-to-use web interface.

Time and Attendance

This custom IVR solution enables the customer to import large amounts of data in a simplified manner, maintain white lists, set caller ID's, and report on calls by time together with employee band numbers for accuracy and reliability of time and attendance.

Watchdog

Custom IVR security offers customers 24/7 monitoring of their IVR solution. Available as a hosted IVR solution or a premise-based solution for round the clock monitoring and reporting on your interactive voice response solution.

 

Contact us today to find out how we can have a new custom solution up and running in your organization in just 30 days and save you money while improving your customer experience.

Toll free: +1 877 271 8853

Email: info@vocantas.com

Schedule a live demo >

 

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Contact us today to find out how we can have a new custom solution up and running in your organization in just 30 days and save you money while improving your customer experience.