Success Stories
Our clients appreciate the value that automated outreach and self-service applications through Medical IVR, IVR for Colleges and Universities, and IVR for Utilities, deliver. Read their stories and learn how our solutions are working for them.
Download the case studies below in PDF format by clicking on the title.
Patient Satisfaction Survey Case Study
Vocantas deployed a 3-week long interactive phone survey on behalf of the LHIN in February 2011.
- Automated calls went to each patient’s home and asked them to confirm that they were the patient of the Hip and Knee Replacement Program.
- A series of questions were asked of the patient regarding their experience with both the central intake process of the regional LHIN as well as their experience at the specific clinic at one of the four regional hospitals where they received services. For example; did you feel you had your appointment within a timely fashion?, did you go to the assessment location of your choice?, did you receive services in the language of your choice?
The Ottawa Hospital Regional Thrombosis Unit -
Appointment Reminders and Dosing Calls Case Study
Vocantas has been instrumental in helping TOH Regional Thrombosis Unit dose a greater number of patients without significantly expanding staff resources through installation of a medical IVR solution called CallAssure. The IVR solution designed for healthcare has simplified the Unit's overall processes (serving more than 13,000 patients in 2009/10), improved overall patient care, reduced workload for existing staff and reduced the overall cost of delivering service to patients.
Algonquin College
Student Retention Outreach Case Study
When Algonquin College needed a proactive, interruptive solution to reach out and engage students during the first three weeks of the new school semester, Vocantas made it happen. With the issue of student retention rates at at the forefront for many higher education organizations, the IVR for education, Scaller, was a perfect fit for Algonquin. Hundreds of calls were placed over a five-day period in late September, and the results exceeded everyone's expectations.
The Ottawa Health Research Institute (OHRI)
Post Discharge Follow Up Case Study
As many as one-fifth of patients discharged from a hospital or managed care facility experience adverse events. Caused by drug effects, infection or therapeutic errors, these events can lead to disability and death if not caught. Dr. Alan Forster of the Ottawa Health Research Institute used CallAssure, a medical IVR, to study the positive impacts that automated telephone follow-up can have on post-discharged patients.
