Vocantas' Interactive Voice Response (IVR) solutions are the result of extensive in-house expertise in computer telephony and speech recognition technology, a decade of experience in script development, effective collaboration with industry experts, seamless integration with partner applications and many years of clinical research. We develop custom IVR solutions, based on proven successful IVR software, that deliver positive outreach experiences with your patients, students and customers.
The Vocantas team brings sound product development skills balanced with rigorous project management processes to a number of verticals including healthcare, education, utilities, manufacturing, and customer service.
We can have a custom solution that will save you money while improving your customer experience up and running in your organization in just 30 days.
Our plug and play solutions have been customized to suit many organizations requirements and with our successful response rates make the Vocantas IVR solution the best choice for your requirements. You can benefit from our existing successful custom applications by purchasing the core technology developed for past customers. The solution can then be tailored to meet your specific needs by our development team or by your internal team to realize further cost savings.
Below is a list of some of the custom IVR software solutions that we have implemented for happy clients.
A speech enabled phone directory for up to 10,000 users. Allows callers to call in and ask for either first/last name combination of employees or units, departments, or groups within the organization. The IVR phone directory solution compensates for grammatical and pronunciation errors. All features and business rules are controlled by an easy-to-use web interface.
IVR solution provides sponsored ads to the caller as well as pre-recorded audio files. All prompts are configurable. For use in marketing and political campaigns.
The client is prompted for a reference number which is passed and verified. The IVR requests a PIN from the client and then activates the card and records the transaction.
An inbound and outbound IVR system that allows customers of the loan program to make inquiries about their loans and associated policies. Customers have access to their own account balances and payment histories. Outbound IVR feature can be used to call out to customers with overdue accounts.
We offer a plug-and-play IVR tool to augment election campaign management. You can upload a list of constituents with phone numbers to our system and we will contact them with your personal recorded message and offer them an interactive menu with each of your platform positions.
Agents log into the IVR system and a ratio of calls are sent out. Based on live connections, agents are then linked to the calls to qualify the respondent.
IVR solution that allows users to make outbound calls. The system requests the user to enter a PIN to begin the calling process. If the PIN is valid and has active credits associated with it, the customer will be prompted for a phone number, if the call is on the allowed list the call proceeds. The call will last until terminated or when the credit has been exhausted. The call is recorded in its entirety and keywords can be flagged for follow up.
Hosted IVR solution dials out to clients with set of customer defined questions. IVR records the callers response (option of speech recognition or touch tone entry) and populates the database with this information. Customer receives reports with data amalgamated through an easy-to-use web interface.
Our plug-and-play smoking cessation program IVR is a great way to quickly reach out to all the patients in your program. Simply upload your patient phone numbers to our solution and we will contact them with an interactive script designed to identify those needing extra help and those in compliance with the program. Contact us today and have your program up and running in as little as 2 weeks!
This custom IVR solution enables the customer to import large amounts of data in a simplified manner, maintain white lists, set caller ID's, and report on calls by time together with employee band numbers for accuracy and reliability of time and attendance.
Custom IVR security offers customers 24/7 monitoring of their IVR solution. Available as a hosted IVR solution or a premise-based solution for round the clock monitoring and reporting on your interactive voice response solution.
Contact us today to find out how we can have a new custom solution up and running in your organization in just 30 days and save you money while improving your customer experience.