Powerful Integrated Voice

Intelligent IVR for your Utility

Reduce calls to your call center, serve your customers faster, accept bill payments over the phone, and unify all customer service offerings integrated with your billing system.

  • Integrates with your existing billing system
  • Use ANY payment processor
  • Text and email notifications to your customers from the IVR

 

Why use Intelligent IVR?

Intelligent Vocantas IVR vs Customer Service Reps

 

 

IVR NOW with Visual mode for Smart PhonesUtilities OnCall Visual IVR

Visual IVR (VIVR) is a smart phone view that offers end users an additional channel of communication. An IVR phone call can be continued in visual format on any device that supports HTML5. Instead of using their voice or keypad to navigate the call menus, end users are able to navigate touchscreen visual menus on their smart phone. All IVR options in the traditional IVR call flow are available in the visual format, including checking account balance, paying a bill, or accessing usage history.

 

Utilities OnCall Will:

  • Integrate out-of-the-box with your existing billing system
  • Save you money, by automating your customer service department and reducing overhead using both inbound and outbound calls
  • Improve customer service using an enhanced feature set that provides even greater efficiencies- such as speech recognition, which allows customers to use only their voice for system interaction and account access
  • Automate routine tasks and increase available CSR time for handling complex customer interactions
  • Streamline customer service and increase customer satisfaction
  • Scale with a proven architecture and comprehensive feature set that delivers immediate and future benefits as the utility grows
  • Reduce accounts receivable by making interactive outbound overdue calls offering bill payment and account reconciliation in real time
  • Give you significant return on investment, and FAST! Rapid implementation delivers faster time to ROI; our successful deployment methodologies enable prompt and efficient integration into any existing or billing environment
  • Protect your customer’s information security; Utilities OnCall is a PCI DSS compliant environment
  • Our solutions work with your existing PBX system; Mitel, Avaya, Cisco, and many more

 

 

Utilities OnCall Offers a PCI Compliant Solution

Let us take on the monitoring and hosting of your solution at our secure facility.
Utilities OnCall now offers PCI compliance through our hosted solution.  Ensure that every credit card transaction is safe and secure with our fully PCI compliant solution. Learn more >

 

Hosted or Premise-based Solutions Available

All required components of the full solution will be provided by Vocantas, including all hardware and software. The solution can be hosted and PCI compliant, OR it can be premise-based, and procured either as a capital purchase or as a monthly service (Software as a Service, Saas), allowing any budget to include Utilities OnCall.


Customer Case Studies

The Value of Intelligent IVR is Concrete, Not Conjecture
High Adoption Rates – Such as Those at Murfreesboro Water and Sewer District – Can Hugely Impact Your Utility’s Bottom Line

When Murfreesboro Water and Sewer District (MWSD) selected Vocantas’ interactive voice response (IVR) solution Utilities OnCall™ a year ago following a competitive bid process, the aim was to deploy a commercial off the shelf (COTS) IVR solution to provide IVR services to end user customers and to free up CSRs to handle more complex issues.

Read the full case study.

 

Butler County Water and Sewer Department

With more than 40,000 customers, the customer contact centre needed to reduce inbound and outbound calls in order to remain efficient and make use of limited resources. Find out how they successfully did it. >>

 


Utilities OnCall Feature Sheet >


Avaya DevConnect Utilities OnCall product sheet >

Learn more about the benefits of Utilities OnCall >