Save Money and Offer Best in Class Customer Service
Vocantas offers a proven successful IVR solution designed specifically for Utilities and Call Centres that reduces ongoing customer service costs, while increasing customer satisfaction. Utilities OnCall automates routine customer service requests, making skilled resources more readily available to handle complex customer-centric issues or projects. IVR solutions allow utilities to improve accounts receivables through automated bill collection with instant payment options.
Utilities OnCall has been tested and certified compliant by Avaya's DevConnect team. The IVR solution works alongside Avaya technology, and has been successfully integrated with existing Avaya solutions.
CLICK here to request a free online demo of the IVR solution that saves YOU money!
In today's environment, utility companies need to maximize operational efficiency to keep ahead of the competition. Utilities OnCall will improve your business operations, consumer confidence and company image. Add IVR to your Call Centre and realize the benefits of 24/7 customer service with voice recognition.
Learn How Butler County is Servings its Customers Better
with Utilities OnCall
With Utilities OnCall IVR, service providers have the power to:
- Offer around-the-clock customer service to account information, bill payments and meter reading updates
- Deliver outbound messaging service to notify customers of overdue accounts without burden to existing resources
- Customize updates or outage notifications within select geographical distances or to key demographics
Streamline Customer Services and Increase Customer Satisfaction
Vocantas offers various cost-effective approaches to delivering a higher level of service. IVR for utilities is more than just an auto attendant.
Improve Customer Service Operations: By offering comprehensive 24-hour, anytime/anywhere interaction with the Utilities OnCall, your customer service operations will improve. The burden on field service and inbound customer service agents is reduced by 24/7 customer access to automated meter reading, bill payments and outage notifications. Utilities OnCall has sophisticated speech recognition capability that allows customers to use their voice for system interaction and account access. This easy-to-use IVR solution performs routine call centre operations freeing up your customer service reps to handle more sophisticated transactions.
Improve Employee Satisfaction: Automate routine and onerous tasks like overdue account notification and collections calls. Over two-thirds of customers access automated systems for information about their accounts. Utilities OnCall will minimize customer support spikes with brief and efficient customer notifications. Use the outbound calling to deliver overdue notices and offer instant payment options. Significantly reduce your accounts receivables using IVR bill collection.
Customer Satisfaction: Utilities OnCall allows you to monitor and measure customer satisfaction with automated surveys. Conduct customer surveys to gather feedback for benchmarking or reporting purposes. Track issues and monitor trends in advance of an escalated concern. Experience the value of call centre IVR solutions that deliver real results.
Our solutions work with your existing PBX system; Mitel, Avaya, Cisco, and many more.
Utilities OnCall Feature Sheet >
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