Engaged Students, Fewer Drop-outs
Scaller™ is a device-free outreach IVR solution that engages students by telephone on behalf of their college or university to collect or deliver essential information in support of their academic pursuits, their health and their personal safety. Proactive, and more pressing than an email or text, Scaller helps higher education facilities conduct ongoing, two-way dialogues with students.
This systematic, repeatable contact improves student relations, satisfaction levels and retention rates.
Designed in collaboration with industry partners to meet the need for more effective student engagement, Scaller IVR solves many of the challenges faced in higher education by:
• Increasing student awareness of programs and resources available to them
• Alerting administrators immediately to students in need of intervention
• Providing measurement regarding the effectiveness of programs and services
• Improving the level of insight available to faculty and ensuring an efficient allocation of resources in areas of highest need
A Cost-effective Solution for Student Retention
With Scaller, faculty and administrators can reach out to students very quickly and determine each student’s needs during critical times. Personalized messages or instructions can be sent and real-time acknowledgement and feedback is collected.
Scaller provides academic staff with at-a-glance reporting on students' level of comfort and commitment. Students experiencing difficulty in any area will be flagged. This empowers facilitators to focus time and attention on those students requiring their support, decreasing their levels of stress or uncertainty.
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