Powerful Integrated Voice
Healthcare

Automated Interactive Outreach to Patients and Staff

Vocantas has been providing healthcare organizations with successful automated outreach solutions for more than a decade. We work with hospitals and clinics, both large and small, representing healthcare organizations across North America. As a collaborative partner with our customers we provide a fully integrated interactive solution that offers you an easy and cost effective way to provide the following services to your patients and staff:

Appointment Reminders & Missed Appointment Follow Up

Chronic Disease Management
Post Discharge Follow Up
Patient Satisfaction Surveys
Medical Research Surveys
Nurse/Staff Scheduling

 

Based on the patient’s health information, CallAssure medical IVR will provide the appropriate follow up, delivering personalized, high quality care.

This systematic, repeatable contact improves patient compliance, clinical outcomes and patient satisfaction. The Vocantas medical IVR solution reduces adverse patient events by offering post discharge follow through an automated solution.

Over a decade of collaboration with healthcare experts has gone into the development of CallAssure. Created to meet the need for more effective patient monitoring and follow up, CallAssure solves many of the challenges faced in healthcare by:

  • Reducing no-show rate at appointments
  • Reducing cost of patient follow up
  • Reducing cost of managing chronic disease patient communication and monitoring
  • Providing a proven reduction in adverse events, and improving patient safety
  • Providing real time reporting with patient quality survey results
  • Providing researchers with subject interaction that is trackable, reliable and cost effective
  • Reducing the cost of manual staffing calls for regular and sick time scheduling

Fully EHR and EMR Integrated

CallAssure integrates with your existing EMR or EHR so that information can be pulled dynamically and requires no manual intervention. When CallAssures sees a new record in your EMR it automatically knows when to remind the patient of their upcoming appointment. The information from the appointment reminder call is available in our secure web portal in real time and you can be notified of those patients who indicate they do not plan to attend their booked appointment. Likewise for other CallAssure modules, full integration with your system is available.

Customized for You

Fully customizable and scalable, CallAssure medical IVR solution has been used by a variety of programs in different healthcare environments for chronic disease management and post-discharge follow-up.  CallAssure already helps clinicis and hospitals in the following areas:

  • Patient Satisfaction Surveys                    ·      Hospital Day Surgery Unit
  • Anti-Coagulation Clinics                          ·      Home Healthcare Agencies
  • Smoking Cessation Programs
  • Diagnostic Imaging Units
  • Post Discharge Follow Up
  • Pre-op Intake
  • Compliance Reminders
  • Medication Dosing
  • Appointment Reminders

Our solutions work with your existing PBX system; Mitel, Avaya, Cisco, and many more.

Privacy

CallAssure strictly adheres to privacy policies in both Canada and the U.S. (REB, HIPPA, PIPEDA). Data is kept secure to ensure that only the appropriate personnel will have access to private information.

Read more about our IVR privacy policies >>

Languages

CallAssure can serve patients in any local language (54 languages available) and all prompts are professionally recorded to ensure maximum response rates.

An Innovative Approach to Patient Safety

CallAssure IVR Infosheet CallAssure IVR Feature Sheet >


Contact Vocantas

Contact us to learn how our plug and play IVR solution for hospitals and clinics can save your clinic money, improve your overall patient experience and reduce adverse events. info@vocantas.com

 

 

Watch our CallAssure Video

 

Article: Solving the relief shift dilemma
Featured in the August issue of Hospital News

 

 

Watch how CallAssure IVR is helping the IFRC in Haiti communicate with beneficiaries

(fast forward to 3:08)

 

Using IVR for Post Discharge Patient Follow up
ARTICLE: Automated Care Coordination is $9000 Cheaper than Nurses
Author Jennifer Bresnick
Posted to HealthITAnalytics Dec. 12, 2014


 

"Previously, information about symptoms and side effects was not collected in a standard and thorough manner. Now we are able to test a method that closes that follow-up loop and provides real-time reporting for review and analysis."

Jennifer Haas, MD, MSPH,
Brigham and Women's Hospital,
Division of General Medicine