Powerful Integrated Voice

Too many open shifts to fill and not enough time to fill them? Do you want to add efficiency and ease to filling open shifts? Automated Shift Callout is for you! The Vocantas Automated Shift Callout module fully integrates with your existing scheduling system.

Interactive notification by text, email or voice is sent automatically to your staff based on the rules in your existing scheduling system. Staff can respond by their method of choice to accept or decline a shift, as well as log their preferences and check shift history in the secure Automated Shift Callout portal.

About Automated Shift Callout

  • Use text, email and voice (complete with speech recognition) for maximum ease of use
  • Real time interactive responses
  • Each interaction is reported in your database for audit purposes
  • Integrates directly with your scheduling software
  • Employee preferences designated by your staff in the secure web portal
  • Call display will show that your organization is calling
  • The Automated Shift Callout system operates 24/7

 

How it Works

  • When your scheduling system is updated to show an open shift, Automated Shift Callout sees the open shift, and using your existing business rules, initiates a campaign to the relief pool to fill the shift
  • Automated Shift Callout issues automated interactive phone calls, texts and emails based on staff preferences to employees
  • Employees respond using their preferred method of contact or visit the secure personal web portal to bid on the shift
  • Interaction is updated immediately in Automated Shift Callout’s web portal for Schedulers to see and recommends the shift awardee based on your seniority and business rules
  • Reports are available in real time to show which staff members have responded to the call, text or email
  • Alerts can be sent to shift managers or coordinators to alert them when last minute open shifts have been filled
  • Details from each call can be reviewed online or reports exported to other platforms
  • Automated Shift Callout updates the scheduling system with the awardee of the shift and notifies the awardee of their upcoming shift

 

View all the information on how Kronos® Scheduling integrates with Vocantas interactive voice solution to connect with staff in order to streamline communications and reduce costs associated with tying up valuable time to make individual phone calls.

 

Case Study

Island Health Automates the Last Mile of Shift Scheduling

The Vancouver Island Health Authority was facing a challenge common in scheduling offices. Filling a relief shift involved an office full of schedulers making manual phone calls in a sequential manner; the amount of time to fill relief shifts was significant, and therefore the notice given to staff was often just a few hours, leading to short staffed hospital units. Staff would get minimal notice of relief shifts, and schedulers would have to manually record every transaction in the scheduling software – a process that was labour intensive and error prone.

Read more >>

 

CallAssure IVR Feature Sheet Automated Shift Callout Product Sheet >


Contact Vocantas

 

 

 

“Island Health is committed to the delivery of outstanding patient and client care. The combined Vocantas and Kronos technology we are deploying will play a critical role going forward in raising the level of care we can deliver as we eliminate delays in filling shifts. Now, calls to staff will be automated and performed concurrently, allowing us to connect with large pools of staff in just seconds. In the past, we manually called staff in a sequential format to try to fill relief shifts. The efficiencies created by this combined technology will ensure facilities have the right staff at the right time to deliver the outstanding care we are committed to.”

Shawn Robinson
Director Staff Scheduling, Vancouver Island Health Authority