Powerful Integrated Voice

Vocantas’ Absence Reporting module allows employees to call in to or text a centralized number to register an absence or that they will be late. The call flow allows employees to indicate a reason for their absence or late arrival and, if they have indicated that they will be late, employees are able to indicate their expected time of arrival. Date and time is recorded along with the notification of absence or late arrival, and reported absences or late arrivals are trackable and reportable.

About Absence Reporting

  • Hosted, web-based system that allows system administrators to track absenteeism and reported lateness by a variety of metrics
  • Offers robust reporting capabilities
  • Future-proof system allows employees to call into an IVR or text their absent or late notifications
  • Can be expanded in the future to provide an employee web portal, allowing employees to set contact preferences for outbound notifications (e.g. plant closure notifications)

How does it work?

Using automated speech recognition, employees can call in using just their voice, give their employee number and indicate if they will late or absent.

Benefits

  • Reduces manual data collection and input when employees calls to report absences and lateness
  • No more checking voicemails when staff are late or absent
  • Accepts absent and late information in real-time
  • Reports at your finger tips
  • Fully integrates with your existing Staff Scheduling system

 

CallAssure IVR Feature Sheet Absence Reporting Product Sheet >


Contact Vocantas

 

 

Article: Solving the relief shift dilemma
Featured in the August issue of Hospital News

 

 

“Island Health is committed to the delivery of outstanding patient and client care. The combined Vocantas and Kronos technology we are deploying will play a critical role going forward in raising the level of care we can deliver as we eliminate delays in filling shifts. Now, calls to staff will be automated and performed concurrently, allowing us to connect with large pools of staff in just seconds. In the past, we manually called staff in a sequential format to try to fill relief shifts. The efficiencies created by this combined technology will ensure facilities have the right staff at the right time to deliver the outstanding care we are committed to.”

Shawn Robinson
Director Staff Scheduling, Vancouver Island Health Authority