Higher Education

Engage students. Improve student retention. 

We Know

Higher Education

Proven Student Retention and Engagement Solutions

Engaging with your students at every point in the student life cycle is critical.

Vocantas has been helping Colleges and Universities provide interactive communication with students for more than a decade. Whether calling to connect with a student about their progress, their course selection, or to make a payment on their account, Vocantas helps you provide branded, professional, interactive, automated calls in the voice of YOUR college or university.

Our solutions help improve retention rates at Colleges and Universities. We enable you to connect students with existing support services and resources proactively through interactive voice calls.

This systematic, repeatable contact improves student relations, satisfaction levels and student retention rates.

Based on research conducted by Ryerson University.

Increase Revenue

Our Higher Education student engagement software can increase your revenue stream with little effort on your part.
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Convert accepted students into paying students
  • Automatically reach out to students who have not responded to their offer of acceptance and provide information to help them change their mind.
Increase Student Retention
  • Each student retained saves you money.

Satisfy your Curiosity

Use our interactive voice solutions to carry out student satisfaction surveys with results delivered quickly through our easy-to-use student survey solution designed specifically for Colleges and Universities.
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  • Results are delivered within hours of the survey completion to a user-friendly web interface.
  • Results demonstrate that the highest response rates to student surveys are through Interactive Voice Response (IVR).
  • Learn what your students are thinking... what they like and don't like about available services.
  • Learn why students have chosen not to return so you can fix it.

Fulfill Real Needs

We designed our student retention and student payments solutions in collaboration with industry partners to meet the real need for more effective student engagement. Our higher education communications software solves many of the challenges faced in higher education...
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  • Increasing student awareness of programs and resources available to them
  • Alerting administrators immediately to students in need of intervention
  • Providing measurement regarding the effectiveness of programs and services
  • Improving the level of insight available to faculty and ensuring an efficient allocation of resources in areas of highest need
  • Improving student relations, and satisfaction levels

Identify At-Risk Students Fast

Scaller IVR provides academic staff with at-a-glance reporting on students' level of risk and commitment. Students experiencing difficulty in any area will be flagged for follow-up.
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Faculty and administrators can reach out to students quickly during critical times, sending personalized messages or instructions and collecting real-time acknowledgement and feedback through our student retention interactive voice system.

  • Empower facilitators to focus time and attention on those students requiring their support.
  • Decrease levels of stress and uncertainty.
  • At-risk students become model students when connected with the right support services and resources.

Industry Best Feature Set

Our Higher Education student retention and student payment solutions boast an impressive set of features to address all of your needs.
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  • Inbound interactive phone solution for admissions information, course selection, payments and more
  • Outbound interactive calls with specific actions – collections, complete registration process and more
  • Secure credit card and e-check payments over the phone
  • Integration with your existing payment processor
  • Real time reports of every call with all details available in a secure web portal with reporting built in
  • Transfer to agent upon request
  • Configurable call flows and scripts
  • Transfer of data via secure VPN (batch update) or complete integration to your student CRM
  • And all in a completely secure PCI compliant environment!

Proven Student Retention

The success of our student retention solutions is supported by research done at Ryerson University.
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  • A substantial increase in retention that translates into real students not dropping out year after year.
  • Overwhelming positive feedback from students.
  • 81% of students wanted the student retention program to continue.
OURA Conference Presentation
Every Student Counts: Two Institutions Use Two Approaches and One Early Alert Technology Solution to Retain Students 

A joint presentation by Kelly Dickinson, OCAD University and Kinam Kim, Ryerson University*

Read the Executive Summary

Higher Education

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Higher Education

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We have solutions for more industries

All Industries

Vocantas is your communications partner – whatever your organization’s size and whatever your industry, we want to help you keep the lines of communication open.
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Smart communication solutions for all industries.

Healthcare

Over 15 years of collaboration with healthcare experts has gone into the development of our Healthcare communications solutions. Created to meet the need for more effective patient monitoring, and reducing the burden on clinic staff, CallAssure solves many of the challenges facing healthcare professionals.
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Save money. Improve patient and staff satisfaction.

Manufacturing

We know how important it is to keep your production lines moving. Unexpected vacancies in your schedule can slow down production, cost you money and create unnessecary delays.
Learn More

Add efficiency and ease to your staff scheduling.

Retail and Hospitality

Quick and efficient staff scheduling practices and workforce management offer you opportunities to save money while eliminating time-consuming and error-prone manual processes.
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Worry less. Automate more.

Service and Delivery

Fast, automated communication with large groups of employees can transform your business - by keeping more money in your organization's pocket while increasing efficency.
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Labor-free scheduling

Utilities

In today's environment, utility companies need to maximize operational efficiency to keep ahead of the competition. Vocantas offers public utilities providers with cost-effective software solutions for delivering a higher level of service.
Learn More

Improve service levels. Lower operating costs.

Related Articles

Learn more about how our solutions work for

Higher Education

Scaller Product Sheet

Read more about how Scaller can benefit your student engagement and retention program.

Scaller Product Sheet

Read more about how Scaller can benefit your student engagement and retention program.

Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

Collaboration with Vocantas Leads to Flexible IVR Solutions Geared Toward Student Success

OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students.

OCAD University and Ryerson University's Experience with Scaller

A joint presentation by Kelly Dickinson, OCAD University and Kinam Kim, Ryerson University* February 11, 2015

OCAD University and Ryerson University's Experience with Scaller

A joint presentation by Kelly Dickinson, OCAD University and Kinam Kim, Ryerson University* February 11, 2015

PSE Information Systems: Asessing the Impact of Scaller on First-to-Second Semester Retention in Ontario Colleges

Three colleges' Treatment Group members who were contacted with Scaller™ exhibited increased retention rates of 5%, 5% and 9.7% compared to Treatment Group members who were not contacted.

PSE Information Systems: Asessing the Impact of Scaller on First-to-Second Semester Retention in Ontario Colleges

Three colleges' Treatment Group members who were contacted with Scaller™ exhibited increased retention rates of 5%, 5% and 9.7% compared to Treatment Group members who were not contacted.

Algonquin College Student Retention Outreach Case Study

When Algonquin College needed a proactive, interruptive solution to reach out and engage students during the first three weeks of the new school semester, Vocantas made it happen.

Algonquin College Student Retention Outreach Case Study

When Algonquin College needed a proactive, interruptive solution to reach out and engage students during the first three weeks of the new school semester, Vocantas made it happen.