“At Algonquin, we are dedicated to ensuring that our students receive a positive, progressive college experience. Using the Vocantas IVR we are able to provide our students with real-time access to the many support services available at each of our campuses,”
Robert Gillett - Former President, Algonquin College
“Our students were very receptive to the outreach, and the results provided us with early indicator intelligence as to which students were most at risk within our fall semester intake group”
Darby Gough - Dean of Students, Avila University
Butler County Water & Sewer Department
“We had several meetings with Vocantas and ultimately decided to utilize them for our IVR due to budget and because they met all of our technical needs. I would highly recommend them as an IVR provider.”
Bob Tisch - Technical Services Administrator, Butler County Water and Sewer
Champlain Community Care Access Centre (CCAC)
The CCAC implemented Vocantas’ solution CallAssure to contact all discharged patients and ask them about the services they received through the CCAC. Patients who had questions and concerns about their condition or the quality of care they received were flagged for follow up so that the Champlain CCAC staff could reach out to those that were in need of information and assistance.
CCAC staff were also pleased with the new system that eliminated the frustrating task of calling hundreds of patients multiple times to make contact, only to find that the patients were satisfied with their care.
Citrus Heights Water District
"We haven’t had any issues, it has works great. We have really reduced the number of transactions that the Customer Service Reps handle and this frees them up to do other things. It was a great decision for us!"
Pam Peters -Citrus Heights Water District
Grenada Electricity Services Ltd.
A utility servicing Grenada, Carriacou and Petit Martinique, is using Vocantas’ off-the-shelf Utilities OnCall solution to provide customers with the best customer service possible as well as to increase the diverse range of tasks that customers can perform over the phone.
“The Vocantas team was cordial, respectful and willing to adapt to our needs, as well as guide us through the process. We had several face to face meetings followed by weekly conference calls and emails that were answered in a timely manner. The team members we worked with were helpful, knowledge-savvy, and most of all, helpful in guiding our Project Management Director in having a successful project. I would gladly recommend them as partners.”
Philippe Marleau - Vice President, Quality and Organizational Performance, Hôpital Montfort
International Federation of the Red Cross and Red Crescent Societies (IFRC) Haiti Deployment
“We are thrilled with the response we have received using the IVR in Haiti. Being able to field more than 40,000 calls in just 9 days is an outstanding result. As Haiti continues to rebuild, the Red Cross continues to play an integral role in assisting the Haitian people. The Vocantas IVR is providing vital information to thousands of people and enables us to better listen to people’s needs, on a scale we couldn’t achieve any other way.”
Eduard Tschan - Head of the IFRC’s Haiti Delegation
Mountaineer Gas & Electric
“The out-of-the-box integration with our Cogsdale CIS made the selection of this IVR solution an easy decision for us. The system seamlessly integrated with our existing database and enterprise solutions.”
Murfreesboro Water & Sewer Department
Utilities OnCall integrates with Harris’ Advanced CIS Infinity to increase communication between MWSD and their customers while reducing call center workload.
“OCAD U considers Scaller a key component of its overall retention strategy. Just by making the call to students we see a significant impact in increased retention year over year. Scaller is easy to use, cost effective and makes a real difference in student retention.”
“OCAD U is a specialized school of art, design, and media; we want to challenge and stretch our students to cultivate their talent to its full potential. The Scaller solution has helped our administrators pinpoint ways to alleviate some of the stress that can compromise the focus of our students. The easy to use web portal and guidance from the Vocantas team in terms of survey questions and follow up has helped us reach out to students who may be struggling and get them back on the road to success.”
Kelly Dickinson - Manager, Student Advising
The Ottawa Hospital - The Thrombosis Clinic
“Vocantas continues to provide automated patient communication to our hematology patients, that reduce our cost of providing excellent patient care and improves the reliability of appointment reminders, follow up and dosing for our patients. Thrombosis patients have come to rely on the routine communication that our interactive voice solution, provided by Vocantas, consistently delivers.”
Dr. Marc Rodger - the Ottawa Hospital - Feb. 18, 2015
Ride for Dad & The Ottawa Hospital Foundation
"We are thrilled once again to have provided this third annual free PSA clinic for men in the greater Ottawa area. Each man that gets the PSA test receives a confidential follow up call within 48hours of their test thanks to the Vocantas automated calls, thereby connecting with every man that attended to ensure results are received in a timely fashion."
Garry Janz - Co-founder and President of Ride For Dad
Sacramento Suburban Water District
For more than a decade we have been committed to providing customers with the very best in interactive voice solutions.
Large acute care hospitals rely on our solutions every day to communicate with their patients, providing critical care solutions solely based on Vocantas technology. National research organizations, universities, colleges and utilities rely on Vocantas technology to communicate reliably with their patients, students and customers every single day. Even global organizations such as the Red Cross use Vocantas technology to reach out to citizens during times of crisis and natural disasters.