Vocantas Career Opportunity

Application Deployment and Support Specialist

Posted on: 
March 29, 2018

Overview

Vocantas is looking for an experienced Application Deployment and Support Specialist to join our team on a permanent basis. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first.

Among the Application Specialist’s duties will be planning, deploying and supporting complex web and telephony applications in a distributed environment, including many cloud-based (hosted) and premise-based software and hardware components. Post-deployment, the Specialist will be responsible for ongoing application maintenance and investigation/troubleshooting of customer-reported issues.

Technical Qualifications

  • Knowledge of networking technologies, administration and troubleshooting tools
  • Working knowledge of SQL and database technologies/tools
  • Solid understanding of VOIP telephony
  • Basic programming/scripting experience in Windows and Linux

Non-Technical Qualifications

  • Excellent written and verbal communication skills in English
  • Excellent customer relations and customer support skills
  • Self-starter with excellent problem-solving skills
  • Good analytical and troubleshooting skills
  • Ability to multi-task and work independently
  • Ability to direct and assist in problem resolution

Must-Have Skills and Experience

  • College degree from a Computer Science or related program

Nice to Have Skills and Experience

  • Telephony (PBXs, Telco, CTI, Dialogic, Asterisk, OpenSIPS, etc.)
  • Automated speech recognition (ASR) and IVR applications
  • Signaling protocols: VOIP, SIP, H.323, ISDN, PRI, T1 RB
  • Microsoft Windows Server and Linux administration
  • Experience deploying and configuring .NET web applications in a Windows Server environment
  • Experience with low-level Telecom configuration and analysis/troubleshooting
  • Experience working in Windows, Visual Basic and Microsoft Visual Studio including .NET (C# and VB) environments
  • Knowledge of Microsoft Speech Server and Speech SDK
  • Knowledge of hardware installation and configuration
  • Experience working in a VM environment (preferably VMWare)
  • Experience with project management methodologies

How to Apply


Please note that we will only contact candidates who have been selected for an interview

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