Vocantas has been providing healthcare organizations with successful automated outreach solutions for more than a decade. We work with  hospitals and clinics, both large and small, representing healthcare organizations across North America. As a collaborative partner with our customers we provide a fully integrated interactive solution that offers you an easy and cost effective way to provide a range of services to your patients and staff.

CallAssure Benefits

The Vocantas medical IVR solution reduces adverse patient events by offering post discharge follow through an automated solution.

Over a decade of collaboration with healthcare experts has gone into the development of CallAssure. Created to meet the need for more effective patient monitoring and follow up, CallAssure solves many of the challenges faced in healthcare by:

• Reducing no-show rate at appointments
• Reducing cost of patient follow up
• Reducing cost of managing chronic disease patient communication and monitoring
• Providing a proven reduction in adverse events, and improving patient safety
• Providing real time reporting with patient quality survey results
• Providing researchers with subject interaction that is trackable, reliable and cost effective
• Reducing the cost of manual staffing calls for regular and sick time scheduling        

Integrated with your EMR or Scheduling System

CallAssure integrates with your existing EMR or EHR so that information can be pulled dynamically and requires no manual intervention. When CallAssures sees a new record in your EMR it automatically knows when to remind the patient of their upcoming appointment. The information from the appointment reminder call is available in our secure web portal in real time and you can be notified of those patients who indicate they do not plan to attend their booked appointment. Likewise for other CallAssure modules, full integration with your system is available.

Configured for You

Fully customizable and scalable, CallAssure medical IVR solution has been used by a variety of programs in different healthcare environments for chronic disease management and post-discharge follow-up.  CallAssure already helps clinics and hospitals in the following areas:

• Patient Satisfaction Surveys
• Anti-Coagulation Clinics
• Smoking Cessation Programs
• Diagnostic Imaging Units
• Post Discharge Follow Up
• Pre-op Intake
• Compliance Reminders
• Medication Dosing
• Appointment Reminders
• ‍Hospital Day Surgery Unit
• Home Healthcare Agencies

CallAssure Works with your Existing PBX or VoIP System

• Mitel
• Avaya
• Cisco
• and many more

Privacy Compliant

CallAssure strictly adheres to privacy policies in both Canada and the U.S. (REB, HIPPA, PIPEDA).  Data is kept secure to ensure that only the appropriate personnel will have access to private information.

Read more about our IVR privacy policies

Multi-Language Support

CallAssure can serve patients in any local language (54 languages available) and all prompts are professionally recorded to ensure maximum response rates.

An Innovative Approach to Patient Safety