Interactive Voice Response (IVR) Consulting

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Interactive Voice Response (IVR) Consulting

Expert Consulting Services

Vocantas offers expert consulting services backed by more than a decade of successful market experience. Our team offers telephony/IVR IT consulting, IVR project management consulting services, and script writing and call flow design expertise.

IVR Procurement Consulting

Procuring an IVR? We can help. Let us shorten the procurement process for you! We have written many RFP's for IVR services and responded to hundreds of requests for proposals. Let us tell you what your RFP needs in order to ensure you get the right solution to meet your requirements.

Existing IVR Not Doing What You Need?

Have the technology but it's not doing what you need? We get it. Let us help. The black box called an IVR doesn't mean you have the scripts and call flows that will turn the technology into part of the solution to your problem. We can collaborate with you and any other provider's IVR technology to build the right scripts to ensure maximum use and customer satisfaction.

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Products for

Interactive Voice Response (IVR) Consulting

Auto Shift Callout

Too many open shifts to fill and not enough time to fill them? Need to add efficiency and ease to filling open shifts? Auto shift callout saves time and money by introducing efficiency to your scheduling process.
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Fills shifts faster.

Absence Reporting

Vocantas' Absence Reporting module allows employees to call in to or text a centralized number to register an absence or lateness. The call flow allows employees to indicate a reason for their absence or lateness.
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Be prepared for the unexpected.

Emergency Notification

Being prepared is the best way to offset the challenges we face when emergencies arise. Our Interactive Emergency Notification software will ensure you're prepared to react to any emergency 24/7.
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Notifications, fast.

Utilities OnCall

Reduce call center traffic, customers self-serve 24/7, accept bill payments by phone, and unify customer service offerings with our complete public utilities solution.
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An intelligent voice for your utility.

Chronic Disease Management

Help manage chronic disease cases by automatically notifying patients of medication dose changes and test result next steps.
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Improving outcomes, one call at a time.

Patient Reminders

A full service solution for all healthcare providers, clinics, and hospitals. Eliminate voice mail tag, reduce no shows, and ensure every patient feels cared for.
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Automated interactive outreach.

Post Discharge Follow Up

With the Vocantas CallAssure™ post discharge follow up (PDFU), patient safety can be improved — providing consistent, reliable follow up.
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Improve patient safety.

Patient Satisfaction Surveys

Get real-time results and improve patient satisfaction immediately with our automated patient satisfaction surveys.
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Instant patient feedback.

Medical Research Surveys

Reach out to subjects with a human voice to collect data on a routine basis throughout the course of your research.
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Reliable, consistent data collection.

Survey IVR

Get real-time results with custom interactive voice response surveys for any organization and any need.
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Speed up time to market and productivity.

LoneWorker OnCall

Reduce your liability and improve employee performance with this round the clock, real-time tracking service that works with your existing mobile devices.
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Real-time employee tracking.

IVR Monitor

How do you know that your IVR is up and running? Vocantas IVR Monitoring keeps an eye on your IVR solution and alerts you even before there is an issue.
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Ensuring uptime all the time.

Custom Built IVR Solutions

Your organization can realize a prompt return on its investment by utilizing the extensive experience the Vocantas team has in developing interactive voice, text, and email solutions for a wide range of business needs.
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You dream it. We build it.

Anything else we can help you with?

Staff Scheduling Automation

Organizations in a variety of industries are looking for a combined solution to fully automate the staff scheduling process in order to address the union issues that complicate employee scheduling.
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Reach employees fast with text, email, and voice.

Broadcast Communication

Do you need to call or text many people at once? Vocantas provides intelligent emergency and mass notification by text, email and interactive voice to address your requirement to quickly notify large or specific groups.
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Plan for the unexpected.

Healthcare Communications

We have partnered with healthcare organizations across North America, using its proven successful interactive voice response (IVR) systems to improve patient satisfaction, reduce hospital costs and improve efficiency.
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One Platform, Infinite Possibilities.

Kronos Workforce Integration

Vocantas’ powerful, 2-way interactive voice response (IVR) solutions are integrated with Kronos’ Workforce Central as part of an exclusive alliance to deliver IVR solutions for Kronos.
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Seamless integration with the Kronos suite.

Reducing Manual Calls

Is your budget stressed by costs for staff that spend their days making and receiving phone calls? Are you paying to staff a call center that is inefficient and expensive?
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There is a better way to communicate.

Auditable Processes

Vocantas products are designed with built-in reporting and dashboard functionality that allows administrators to track and audit every interaction with our system.
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Keep track of every interaction.

Student Engagement and Retention

Our Student engagement and retention software provides many ways to engage with your students at critical times during the academic life cycle.
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Reach out and connect.

Student Recruitment

Automatically contact students to increase the chances they will select your school and follow through.
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Helping students choose your school.

Telephone Payment Processing

Our telephone payment processing solutions are practical for all types of industries and will help your cash flow management.
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Get paid faster.

Integration

Our easy-to-use, turnkey solutions offer customizable core features and optional enhancements that integrate seamlessly with existing systems.
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We can integrate IVR anywhere.

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Interactive Voice Response (IVR) Consulting