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Workforce Dimensions™ from Kronos Embedded with Vocantas Multi-Modal Communications Platform, Communicate

November 14, 2017
November 14, 2017
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LAS VEGAS, KronosWorks™, Nov. 14, 2017 – Vocantas and Kronos announced today that Workforce Dimensions from Kronos, a revolutionary workforce management SaaS solution will include a full suite of Vocantas embedded communications solutions ready-to-enable.

Vocantas provides multimodal communications with text, interactive voice and email, directly into and out of Workforce Dimensions – with one-click actions to keep staff transactions efficient and intuitive on the mobile-first solution. Now employees can utilize the power of the next gen solution directly with a simple text message, phone call or an email, triggering powerful artificial intelligence, machine learning, and natural language processing to automate the next steps. For example, employees running late or too sick to come to work can text, call or email directly into Workforce Dimensions to indicate they will be late or absent. Workforce Dimensions updates in real time and alerts the manager so the unplanned absence can be immediately back-filled. Schedulers that once made hundreds of calls a day to employees to backfill a shift can now - with one-click action - use Workforce Dimensions’ embedded communication solution to text, phone and email employees that may want to pick up an extra shift. What took hours and hours in the past now takes just minutes for customers who choose to enable the Vocantas Communicate platform within Workforce Dimensions.

“We are thrilled to have the Vocantas Communicate solution integrated with Workforce Dimensions to further extend the power of the intelligent scheduling solution to the end user”, said Bill Bartow, vice president global product management, Kronos. “Real time communications into and out of Dimensions using text, email and interactive voice increase the time and money savings opportunities for users.”

Kronos customers that enable Communicate alongside their Kronos solution have realized operational savings up to a million dollars in just the first year of deployment. Schedulers that used to be able to fill 10 to 12 vacant shifts in a day now fill 70 to 90 shifts in a day – an increase in some cases of 600% or higher. Automation has delivered not only cost savings for customers, but has created a work life balance that engages employees in a workforce that is demanding both innovation and an employee-focused environment. The Vocantas-enabled Workforce Dimensions solution offers innovative personalization and employee control over how they receive and respond to shift offers; using the employee portal, employees set their contact preferences by time of day – for example, text me before 8 am, call me and text me during the day, and just send me an email in the evening. Where previously employees had to be near a phone to receive a call from a scheduling agent, day or night, now employees have control and flexibility on when and how their employer communicates with them.

Our live, interactive demonstration of Workforce Dimensions with Vocantas Communicate is currently being presented to attendees of the KronosWorks conference in Las Vegas.

This announcement was made from KronosWorks, the world’s largest workforce information exchange. KronosWorks is taking place this week in Las Vegas. See updates and join the conversation by using #KronosWorks across all social media channels.

About  Vocantas Inc.          

Vocantas develops hosted and premise-based multi-modal communications solutions, including interactive voice, text and email, using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations in the higher education, utilities, healthcare and customer service environments improve outreach and engagement while reducing operating costs. Visit vocantas.com for a free interactive demo of Vocantas solutions that intelligently respond to your customers.

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Keri Fraser
VP Marketing and Business Development
613.271.8853 just say “Keri”  
Keri.fraser@vocantas.com

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