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Go Ahead, Eat Some Cake: Quality Customer Service without Compromise

August 21, 2017
January 26, 2016
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At Vocantas, we believe that good communication extends further than the strength of our handshakes or the quality of our eye contact. For over a decade, we have worked on developing interactive voice response solutions that communicate not just with customers, but with other solutions – for example, Customer Information Systems, payment processors, and electronic bill presentment systems. When these solutions communicate well together, customer experience is exponentially improved.

Many companies cannot, or do not, consider the holistic experience, and this leads to compromise. A utility, for example, may want one solution to perform a variety of jobs; a CIS that offers an IVR on the side with a built-in payment processor. But a company that specializes in producing a slick CIS does not necessarily specialize in IVR, and the natural conclusion is end user frustration, no matter how convenient this solution may be. Or, a company wants a good CIS, a good payment processor, and a good IVR – but if these solutions do not communicate well, the whole is not greater than the sum of its parts. The end user is no happier.

Fortunately, synergy that leads to satisfied customers is not a pipe dream. Vocantas has spent over ten years developing best-in-class IVR solutions, and then finding the best of the best in payment processing, electronic bill presentment, and more – and integrating. Seamless, smooth, invisible to the end user; you can have a one-stop-shop solution that specializes in everything. Convenient and efficient for you, effective and easy to use for the end user – that is what we call good communication!

In addition to integration with any PBX via standard telephony protocols, here are some of the solutions we integrate with to assist companies in offering customer service that satisfies:

CIS/Billing Systems:

  • Oracle CIS            
  • Cogsdale
  • Meditech
  • InvoiceCloud
  • Harris Advanced Infinity CIS
  • NorthStar CIS
  • SAP
  • Oracle CC&B
  • Ventyx/ABB            

PBX:

  • Avaya
  • Shoretel
  • Mitel
  • Cisco

And many more!

About  Vocantas Inc.          

Vocantas develops hosted and premise-based multi-modal communications solutions, including interactive voice, text and email, using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations in the higher education, utilities, healthcare and customer service environments improve outreach and engagement while reducing operating costs. Visit vocantas.com for a free interactive demo of Vocantas solutions that intelligently respond to your customers.

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Keri Fraser
VP Marketing and Business Development
613.271.8853 just say “Keri”  
Keri.fraser@vocantas.com

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