Powerful Integrated Voice

IVR Monitoring

How do you know that your IVR is up and running? Vocantas IVR Monitoring keeps an eye on your IVR solution and alerts you  even before there is an issue.

IVR Monitoring Features:

  • Password-protected web interface
  • Script builder which allows reaching IVRs that are accessed through other IVRs
  • Log of reach attempts and whether they were successful or missed
  • Email/telephone alert

IVR Monitoring can be configured either to dial out to the monitored IVR(s) or the monitored IVR(s) can dial into the IVR monitoring application. How often (e.g. every 15 minutes) you want the IVR monitoring application to ping the monitored IVR(s) is also configurable as is how many times the monitored IVR is allowed to miss the IVR monitoring tool's ping before an alarm is sent out.

Ensure IVR Uptime, Minimize Loss of Service

IVR Monitoring is ideal for companies with mission-critical or 24x7 operations, such as hospitals, banks with 24x7 self-service IVR, emergency notification systems or companies with global employee or customer base. Monitoring the IVR system contributes to ensuring maximum uptime and minimizes loss of service which can, in addition to loss of revenue, have legal ramifications and result into negative publicity and higher customer attrition.

Offer Value-added Services, Meet Service Level Agreements

Another group that can benefit from IVR monitoring includes companies that provide IVR hosting services as well as integrators or ISVs. For these companies, IVR monitoring can acts as a support tool for meeting Service Level Agreements (SLA) or they can provide IVR monitoring to their customers as a value-added service .

Contact us today for a free IVR Monitoring quote.

Click here to contact us by email

Download the IVR Monitoring Product Sheet

Or call us at 1.877.271.8853 just say "Sales"

Related Links

 

 

Financial Services

Auto-attendant

Broadcast Messaging

Card Activation

Predictive Dialer

Emergency Notification

Surveys

 

More IVR solutions that fit your needs....

 

 

Contact Paul Turenne, Director of Professional Services

Email click here

Tel: 1.877.271.8853 'Paul'